Return & Refund Policy

Order Cancellations

Before Dispatch: You may cancel your order without any charges at any time before it has been dispatched for delivery.

After Dispatch: Once your order is dispatched, cancellations may not be possible.

2. Returns and Exchanges

Eligibility: We accept returns or exchanges of products provided they are sealed, unused, and in their original condition. The request must be made after the delivery of product.

Non-Eligible Items: Certain items, such as perishable goods, personal care products, and items marked as non-returnable, cannot be returned or exchanged.

3. Return Process

Initiation: To initiate a return or exchange, please contact our customer support team at [Your Contact Information] with your order details and reason for return.

Verification: Upon receiving your request, we will verify the eligibility of the return or exchange and provide further instructions.

4. Refunds

Processing Time: Refunds for eligible returns will be processed within 3 business days from the date of verification and confirmation of the refund request.

Refund Method: Refunds will be issued to the original payment method used during the purchase.

5. Damaged or Defective Products

Reporting: If you receive a damaged or defective product, please report it to our customer support after the delivery with supporting photographs.

Resolution: We will arrange for a replacement or initiate a refund for the damaged or defective product after verification.

6. Contact Us

For any questions or concerns regarding this Refund Policy, please cont

act us at Grooso.inc@gmail.com